The John Lewis reward scheme has been updated so you will no longer be eligible to claim a free pot of tea and a slice of cake whilst shopping in-store. Instead, customers will receive tea and coffee vouchers based on how much they spend in John Lewis - and how frequently they visit the store.
myJohnLewis members can still enjoy the following benefits:
- Exclusive previews of upcoming events and news directly from John Lewis- Invitations to exclusive events and special days in-store- Entry into a regular prize draw every time you shop and scan your membership card in-store- Custom tailored offers that suit your interests and shopping habits.
Visit the my John Lewis page on their website to sign up for your new John Lewis reward card and reap the benefits while you shop.
Subject to John Lewis terms and conditions.
I tried to claim my free coffee & cake twice but was told i was not eligible, so havent bothered with it since ! just thought it was a bit of a gimmick & a waste of my time. Not amused !
Yes, I agree! Not impressed!!
Have tried to claim my £5 reward online as instructed in Cambridge store. Just purchased £85 suitcase. Where do I go? Alison
It's to mush fuss for £5.00
when I tried to activate my reward card it was rejected, why bother to send it to me!!!
If you use your card when you buy purchases - you will be sent a free cofee / cake voucher. It is not like Waitrose where the card gets you a free coffee. You get sent a voucher (just received my next one) occasionally. Last time I got my free cake they took off the most expensive cake which I was most impresed about. Its easy to gripe when you want something for nothing - but an occasonal treat does me fine!
My son loved his cake & de-luxe hot choc every month.... Worked well for us (Cheadle & Trafford)
Par for the course these days. I lost my credit card and it took over a fortnight to replace it; not v. pleasant service, either.
agree, why tell me to activate my vouchers online, if it is not possible to activate my vouchers online?!
yup I agree I am unable to activate my voucher waste of time why bother!
I dont seem to be able to activate my card
is my reward card activated?
They say they have sent vouchers but nothing arrives. Got one yesterday (18 March) for beauty box but site for claiming not available. It is all a big con now. No longer the service it used to be.
I have had my John Lewis card for a good two years and have not received any free coffee and cake vouchers for at least 6 months, I do spend a good amount in John Lewis, my sister and friends have received theirs! what has happened?
WHY do you report all the failures and disappointments? Please do something about them speedily.
I have asked numerous members of staff what the point of the card is and absolutely none of them knew......I think I got a voucher for tea and cake once!! Pretty useless waste of plastic!!!
I agree - had the same problem so had to pay for tea and scone. The tea was appalling so based on that alone will not be returning .
For customer service issues the my John Lewis helpline is 03456 100312 or email myJL@johnlewis.co.uk. Details of the programme can be found here: http://www.johnlewis.com/our-services/my-john-lewis
I received my Reward Card a month-or-so ago but am unable to find anywhere on your web site where to activate it.
If you've received your card in the post then you are already activated. To check, the My account area on johnlewis.com will confirm your membership.
Not able to redeem my £5 reward voucher Why?